Frequently Asked Questions
Shipping
Where do you ship?
We currently ship to the United States only.
How much does shipping cost?
Standard shipping is free on every U.S. order — no minimum. Express shipping is available at checkout for $14.99.
How long will my order take?
Every canvas is made to order. Typically, most orders are dispatched within 2–7 business days of order confirmation; production time can vary with the season, product availability and order size. Once your order ships, U.S. delivery usually takes 3–4 business days, and you'll receive a tracking email.
Production
Who makes my canvas?
Each piece is printed to order by our production partner, Printful, so nothing sits in a warehouse.
What is the canvas made of?
- Museum-grade archival canvas — colors that hold for decades
- Solid wood stretcher bars, sustainably sourced
- UV-resistant, fade-proof inks
- Arrives ready to hang — no framing required
Sizing
What sizes are available?
Every design comes in six sizes: 12″×12″, 12″×16″, 16″×16″, 16″×20″, 18″×24″ and 24″×36″. Choose your size on the product page before adding to cart.
Returns & refunds
What if I'm not happy with my canvas?
Every print is custom-made to order, and every order is backed by our 100% satisfaction guarantee: if you're not completely happy with your order, contact us and we will make it right.
What if my order arrives damaged or defective?
Contact us within 30 days of delivery with a photo of the issue and we'll send a free replacement or issue a refund.
What if my package is lost because of an incorrect address?
If an order is returned to sender or lost because of an incorrect or incomplete address, we can refund the product price only.
Still have questions?
Email us at support@auragencanvas.com. You can also read our full Shipping Policy and Refund Policy.